Tray Importer doesn't show new creations

[Vera]

Hello! My tray importer does not seem to be updating with my new sims that I have created- it stopped working four days ago (25/2/20). I've deleted and reinstalled it twice, as well as reinstalling Mono once. 

Does anyone know a possible fix?

[deevo]

Hello @Vera,

Are you saving your sims in your Library?

At the bottom of the window you can see the number of item, open Sims4TrayImporter>App Reports (next to the Apple logo) and compare the number of item reported.

If you have changed the game language, open the S4TI Preferences and make sure the language matches.

[Vera]

Apologies for the late reply- 
I save all my sims to the library and some of them to the gallery as well.  I made a test sim and saved him to both the gallery and the library and he appeared in S4TI but none of my sims that I have created and then later went back and edited have updated. Notably, for some reason S4TI says that the sim was created on the 28th, but where I am it is still the 27th (9:02 am currently). Could that have to do with my troubles, or is S4TI in France's timezone?
Both the numbers are the same (38 for both). I haven't changed my language at all.

EDIT: I was able to fix the problem; re-saving my sims seems to work, so I'll go through and do that now. Thanks so much for your help!

Modifié le 28 février 2020 par Vera

[deevo]

30 minutes ago, Vera said:

Notably, for some reason S4TI says that the sim was created on the 28th, but where I am it is still the 27th (9:02 am currently). Could that have to do with my troubles, or is S4TI in France's timezone?

It's a bug in the current version, the date is read as Local instead of Universal. This will be fixed once I update the Mac version since the Windows already got the fix.

 

31 minutes ago, Vera said:

I save all my sims to the library and some of them to the gallery as well.  I made a test sim and saved him to both the gallery and the library and he appeared in S4TI but none of my sims that I have created and then later went back and edited have updated.

Editing may not update the timestamp, or the local files may not have been updated at all. Not sure since I always resave my sims.

Timestamp is read from the trayitem file rather than from the disk.

 

46 minutes ago, Vera said:

EDIT: I was able to fix the problem; re-saving my sims seems to work, so I'll go through and do that now. Thanks so much for your help!

If you know the name of your sims, you can use the search box and check the Files tab, the date should show the last time they were modified.