Image Viewer Crashes

[PeanutButterJelly200]

Hello! I am having problems with the ClientFullBuild2.package from the EP04 expansion (can be found The Sims 4 > EP04 > ClientFullBuild2  ). I wanted to extract all files as .png and during the process of extracting, Image Viewer crashes every time. I also tried scrolling to view all the files inside the package but it also crashes every time. Can someone help me? 

[PeanutButterJelly200]

Oh, now it just gives me a notification about some error and I just click Continue and now it works. (I don't know why it always gives me an error notification now )

[deevo]

il y a 41 minutes, PeanutButterJelly200 a dit :

I don't know why it always gives me an error notification now

Looks like an unsupported image is throwing the error.

In current version it does not seem to crash. Are you running the latest version?

[PeanutButterJelly200]

I have both the old one and the latest version. (I thought that the latest version won't have the modified version that you gave me last time I asked so I kept it  ) Could it be possible because the old version was not replaced by the latest one? 

[deevo]

Yep, the feature has been integrated in the latest version. 

Both versions are installed?

[PeanutButterJelly200]

Yup but now I deleted everything and only installed the latest version, it still gives me an error every time I open a package. 

[deevo]

Il y a 2 heures, PeanutButterJelly200 a dit :

it still gives me an error every time I open a package. 

Click on Details to see the full log.

 

Here's the fix for the unsupported image.

ImageViewer_inst_190518.zip

[PeanutButterJelly200]

Sorry for my stupidity but do I post the full log here? 

[deevo]

That would help! 

[PeanutButterJelly200]

Here it is: 

 

[deevo]

il y a 19 minutes, PeanutButterJelly200 a dit :

Here it is: 

The message is selectable by mouse.

 

Here's the fix ImageViewer_inst_190519.zip

[PeanutButterJelly200]

It works now! Thank you very much for the fix. 

[deevo]

Since this is a major bug, I also updated the release version.
It's the same version, so you don't need to redownload it. 

 

The workaround was to set French as display language in the app.