tray importer not opening

[gabiisiims]

hi, i've downloaded everything correctly and placed the tray importer into the applications but when i click on it it says that it can not be opened. thanks for the help.

[deevo]

Hello @gabiisiims, Right-click or Shortcut on the icon then select Open to add an exception. 

[gabiisiims]

yes, ive already tried that. could there be another reason as to why it isnt opening?

[deevo]

What is the exact message?

 

Is Mono installed?

[gabiisiims]

it says 'the application "Sims4TrayImporter" can't be opened.'

yes i believe mono is installed as i followed all the instructions. i'm not sure if the installation is supposed to appear somewhere because after i wait for it to be installed it just says that it is installed and i assume that is fine?

[deevo]

Which version of Mono it was? (5.10 is recommended)

After downloading did you double-click on the zip file to extract the app?

Try without moving it to Applications.