S4TI CC showing up red and missing

[maraudeer]

I've already look through almost all topic in this site with the same problem as mine to fix this problem but i can't seem to get it right. Can anybody tell me what i should do?

this is my system diagnostics

 

Révélation

Begin Reading

App infos...
------------------------------
Version  : 1.6.1

OS infos...
------------------------------
OSName   : Windows 7
OSVersion: 6.1.7600.0
OSType   : 32-bit
Process  : 32-bit

Opening Registry...
------------------------------
Reading .NET Framework version...
.NET Framework Version: 4.5.2

Opening Registry...
------------------------------
Listing keys for 'HKLM\SOFTWARE\Maxis':
// note: 32-bit node
[\The Sims 4]
 Install Dir  = C:\Program Files\The Sims 4
 Locale       = en_US
>>>> [Warning] 'Product GUID' not found !

Reading 'Sims4.GameInfos.Settings.xml'...
------------------------------
Source: C:\ProgramData\TeameeVo\Sims 4 Tray Importer\Sims4.GameInfos.Settings.xml
[The Sims 4]
 DisplayName = The Sims™ 4
 InstallDir  = C:\Program Files\The Sims 4

Reading Game infos...
------------------------------
[The Sims 4 Installation]
Name            : The Sims 4
Version         : 1.0
DisplayName     : The Sims™ 4
Locale          : en_US
InstallDir      : C:\Program Files\The Sims 4
IsInstalled     : True
IsLoadedFromXml : False
ExePath         : C:\Program Files\The Sims 4\Game\Bin\TS4.exe
ExeExists       : True
ExePath (x64)   : C:\Program Files\The Sims 4\Game\Bin\TS4_x64.exe
ExeExists (x64) : True
MyDocuments     : C:\Users\****\Documents
MyDocsExists    : True
UserData        : C:\Users\****\Documents\Electronic Arts\The Sims 4
UserDataExists  : True
Checking Tray folder...
TrayDir         : C:\Users\****\Documents\Electronic Arts\The Sims 4\Tray
TrayDirExists   : True
LibraryCount    : 53
Checking Mods folder...
ModsDir         : C:\Users\****\Documents\Electronic Arts\The Sims 4\Mods
ModsDirExists   : True
ResCfgExists    : True
ModsCount       : 2038
Checking Game files...
Ok!

Done!

 

 

[deevo]

Hi @maraudeer,

Are those CCs available in game? 

 

Red means the content doesn't exist on the disk, so it's reported as missing since there's nothing to resolve.

This is normal behavior unless there's an error that break the scan.

[JenDS]

Hey guys! So, I'm having the same problem. S4TI uploads my gallery and everything, but all my CC appear red. I have them in the game and they work fine, they just don't appear in S4TI. Can you guys help me?

 

Here's the system diagnostics

Révélation

Begin Reading

App infos...
------------------------------
Version  : 1.6.1

OS infos...
------------------------------
OSName   : Windows 7
OSVersion: 6.1.7601.65536
OSType   : 64-bit
Process  : 32-bit

Opening Registry...
------------------------------
Reading .NET Framework version...
.NET Framework Version: 4.5.2

Opening Registry...
------------------------------
Listing keys for 'HKLM\SOFTWARE\Maxis':
// note: 32-bit node
[\The Sims 4]
 DisplayName  = The Sims™ 4
 GDFBinary    = C:\Program Files (x86)\The Sims 4\__Installer\GDFBinary_en_US.dll
 GameExplorer = {CD9DF827-53C4-4F70-902D-982C1BF79FB9}
 Install Dir  = C:\Program Files (x68)\Electronic Arts\The Sims 4\
 Product GUID = {48EBEBBF-B9F8-4520-A3CF-89A730721917}
 Locale       = en_US
>>>> [Warning] Directory not found! 'C:\Program Files (x68)\Electronic Arts\The Sims 4\'
>>>> [Warning] Can't find uninstall key !
// note: 64-bit node
>>>> [Error] key not found !

Reading 'Sims4.GameInfos.Settings.xml'...
------------------------------
Source: C:\ProgramData\TeameeVo\Sims 4 Tray Importer\Sims4.GameInfos.Settings.xml
[The Sims 4]
 Locale      = en_US
 DisplayName = The Sims™ 4
 InstallDir  = C:\Program Files (x86)\The Sims 4

Reading Game infos...
------------------------------
[The Sims 4 Installation]
Name            : The Sims 4
Version         : 1.0.0.0
DisplayName     : The Sims™ 4
Locale          : en_US
InstallDir      : C:\Program Files (x86)\The Sims 4
IsInstalled     : True
IsLoadedFromXml : True
ExePath         : C:\Program Files (x86)\The Sims 4\Game\Bin\TS4.exe
ExeExists       : True
ExePath (x64)   : C:\Program Files (x86)\The Sims 4\Game\Bin\TS4_x64.exe
ExeExists (x64) : True
MyDocuments     : C:\Users\********\Documents
MyDocsExists    : True
UserData        : C:\Users\********\Documents\Electronic Arts\The Sims 4\Mods\Electronic Arts\The Sims 4
UserDataExists  : True
Checking Tray folder...
TrayDir         : C:\Users\********\Documents\Electronic Arts\The Sims 4\Mods\Electronic Arts\The Sims 4\Tray
TrayDirExists   : True
LibraryCount    : 164
Checking Mods folder...
ModsDir         : C:\Users\********\Documents\Electronic Arts\The Sims 4\Mods\Electronic Arts\The Sims 4\Mods
ModsDirExists   : False
ResCfgExists    : False
Checking Game files...
Ok!

Done!

 

 

 

[deevo]

Hi @JenDS,

 

The Mods folder doesn't exists for the selected locale.

What is the language used in game?

 

[JenDS]

It's english, but I'm from Italy... I'll try to change it, see if something happens... Ok, I tried changing the language but still nothing

Modifié le 2 mars 2018 par JenDS

[deevo]

Open "Documents\Electonic Arts\" then look how many folder appears in there. 

The locale must match your game settings since the save folder is localized for most language.

 

Try to find the one that contains a Mods folder.

[JenDS]

I did and there's just one folder, The sims 4, and inside there one mods folder. And it's the exact path that I put in the config path when configuring S4TI. Still not working. Can I have subfolders inside the mods? Does it still work?

[deevo]

il y a 9 minutes, JenDS a dit :

And it's the exact path that I put in the config path when configuring S4TI.

Oops, I totally missed it, you have set the wrong path for your save folder. 

Try "Documents\Electronic Arts\The Sims 4\" instead of "Documents\Electronic Arts\The Sims 4\Mods\Electronic Arts\The Sims 4". 

[JenDS]

Ok, it's working right now, but I had to add the path through the custom folders on the top right part... if I set it through the config path it doesn't work 

anyways, thanks for helping me, I couldn't understand what I was doing wrong

[deevo]

Custom folders will work as a workaround but is not recommanded for the Mods folder itself.

Il y a 16 heures, JenDS a dit :

if I set it through the config path it doesn't work

Can you make a screenshot of the config dialog? 

[JenDS]

Sure. Here it is

[deevo]

Thanks @JenDS,

Documents should point to your actual Documents folder (ex: C:\users\...\Documents).

Removing "\Electronic Arts\The Sims 4" from the path should fix the problem. 

Else you can just click on the blue arrow to restore the default Documents folder or click "..." to select it manually.

 

[JenDS]

Thanks! You were very helpful!

[maraudeer]

On 3/1/2018 at 11:34 PM, deevo said:

Hi @maraudeer,

Are those CCs available in game? 

 

Red means the content doesn't exist on the disk, so it's reported as missing since there's nothing to resolve.

This is normal behavior unless there's an error that break the scan.

Yes it's all available in game. What should i do next?

[deevo]

@maraudeer are all CCs show up as missing or only some of them?