Can't open tray importer: "Unhandled exception has occurred in your application" and "parser returned error 0x80004005"

[elisabethstrawberry]

Yesterday, my game crashed and force restarted my computer. Ever since, I can't open tray importer anymore. This is what it says under details:

 

Révélation

************** Exception Text **************
System.Configuration.ConfigurationErrorsException: Configuration system failed to initialize
   at System.Configuration.ConfigurationManager.PrepareConfigSystem()
   at System.Configuration.ConfigurationManager.RefreshSection(String sectionName)
   at System.Configuration.ClientSettingsStore.ReadSettings(String sectionName, Boolean isUserScoped)
   at System.Configuration.LocalFileSettingsProvider.GetPropertyValues(SettingsContext context, SettingsPropertyCollection properties)
   at System.Configuration.SettingsBase.GetPropertiesFromProvider(SettingsProvider provider)
   at System.Configuration.SettingsBase.GetPropertyValueByName(String propertyName)
   at System.Configuration.SettingsBase.get_Item(String propertyName)
   at System.Configuration.ApplicationSettingsBase.GetPropertyValue(String propertyName)
   at System.Configuration.ApplicationSettingsBase.get_Item(String propertyName)
   at Sims4.TrayImporterApp.ApplicationSettingsExtensions.TryGetValue[T](ApplicationSettingsBase settings, String name, T& value, T defaultValue)

 

 

[deevo]

Hello @elisabethstrawberry,
Looks like the configuration files got damaged.

 

Ctrl+Alt+Del is the recommended method when an app stop responding, you can force quit the app by selecting the Task Manager option, unless the PC also stopped responding. 
 

Whenever you need to force restart/stop the PC it's recommended to check the disks for errors,

Try run the disk repair utility to make sure there is no error on the disk:  Open Terminal (admin), then run chkdsk C: /f/v, then restart Windows.
Optional: Once the disk repair is completed, run the sfc /scannow in Terminal (admin) to fix Windows installation errors.

*You can find more info about those commands by Googling them.

 

Try open S4TI to see if the error is gone. If it's still not working, try the following options:

 

Option 1 (workaround)
Try both Sims 4 Tray Importer (S4TI) and Sims 4 Tray Importer (S4TI) - 64 bits, they use separate configuration files, so one may work but won't fix the issue.
 

Option 2

Open the folder where S4TI was installed. default C:\Program Files (x86)\TeameeVo\Sims 4 Tray Importer (S4TI) or C:\Program Files\TeameeVo\Sims 4 Tray Importer (S4TI)

Find both s4ti-reset.bat and s4ti_x64-reset.bat then double click on each to launch the auto repair.

Launch S4TI to see if the repair worked.

Option 3

Open File Explorer then open C:\users\[yournamehere]\AppData\Local\TeameeVo or %userprofile%\AppData\Local\TeameeVo or %localappdata%\TeameeVo

Delete any folders starting with s4ti.exe_Url_ or s4ti_x64,exe_Url_.
Launch S4TI to confirm that it's now working.

 

 

Good Luck! 

[elisabethstrawberry]

Thank you for your reply! Tried all of those but none worked unfortunately. When I double click the files you mention in option 2, I get the same error as when I try to open the program. When I opened what you told me to open in option 3, the folder is empty.

[deevo]

Option 3 should have fixed the error.

Make sure the path in the address bar looks like this: > USERNAME > AppData > Local > TeameeVo

If the folder is empty and the app keeps crashing, then there could be an error in the .NET Framework installation.
Try repair Windows with the sfc /scannow command in Terminal (admin).