CC not showing- Sims not updating in tray

[elfling]

Hi, I am trying to remove some broken CC but tray importer does not appear to be working correctly.  I can see my sims, including the family I created to check my cc, except they are not updating to their current version. When looking at them I can find the cc that was on them prior to me putting on broken cc and reloading, but not the new stuff and with family members I deleted. I have tried refreshing, reloading, reinstalling. Double checked my folders and they all seem good. Reloaded sims 4 to check the family saved correctly, it had. Would love an assist on figuring the problem out, thank you!

 

Quote

App info...
------------------------------

Version  : 1.23.3
Date     : 2023-03-01

OS info...
------------------------------

OSName   : Windows 10
OSVersion: 10.0.19045.0
OSType   : 64-bit
Process  : 32-bit

.NET info...
------------------------------

Version  : .NET Framework 4.8 or later

Opening Registry...
------------------------------

Listing keys for 'HKLM\SOFTWARE\Maxis':
// note: 32-bit node
[\The Sims 4]
              = 
 Install Dir  = D:\Program Files (x86)\Steam\steamapps\common\The Sims 4\
 Product GUID = {48EBEBBF-B9F8-4520-A3CF-89A730721917}
 Locale       = en_US
 displayname  = The Sims™ 4
 GDFBinary    = D:\Program Files (x86)\Steam\steamapps\common\The Sims 4\__Installer\GDFBinary_en_US.dll
 GDFBinary64  = D:\Program Files (x86)\Steam\steamapps\common\The Sims 4\__Installer\GDFBinary_en_US_64.dll
 UninstallKey = HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{48EBEBBF-B9F8-4520-A3CF-89A730721917}
// note: 64-bit node
[\The Sims 4]
 Install Dir  = D:\Program Files (x86)\Steam\steamapps\common\The Sims 4\
              = 
 Product GUID = {48EBEBBF-B9F8-4520-A3CF-89A730721917}
 Locale       = en_US
 displayname  = The Sims™ 4
 GDFBinary    = D:\Program Files (x86)\Steam\steamapps\common\The Sims 4\__Installer\GDFBinary_en_US.dll
 GDFBinary64  = D:\Program Files (x86)\Steam\steamapps\common\The Sims 4\__Installer\GDFBinary_en_US_64.dll
 UninstallKey = HKLM\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{48EBEBBF-B9F8-4520-A3CF-89A730721917}

Reading 'Settings'...
------------------------------

AutoDetect    = True
GameLocale    = en_US
GamePath      = D:\Program Files (x86)\Steam\steamapps\common\The Sims 4
GameDataPath  = 
DocumentsPath = C:\Users\elfli\OneDrive\Home\Documents
GameSavePath  = 

Reading Game info...
------------------------------

[The Sims 4 Installation]
Name             : The Sims 4
Version          : 1.0
DisplayName      : The Sims™ 4
Locale           : en_US
InstallDir       : D:\Program Files (x86)\Steam\steamapps\common\The Sims 4\
InstallDirExists : True
IsInstalled      : True

ExePath (x64)    : D:\Program Files (x86)\Steam\steamapps\common\The Sims 4\Game\Bin\TS4_x64.exe
ExeExists (x64)  : True
ExePath (LE)     : D:\Program Files (x86)\Steam\steamapps\common\The Sims 4\Game\Bin_LE\TS4.exe
ExeExists (LE)   : False
ExePath (x86)    : D:\Program Files (x86)\Steam\steamapps\common\The Sims 4\Game\Bin\TS4.exe
ExeExists (x86)  : False
ExePath (demo)   : D:\Program Files (x86)\Steam\steamapps\common\The Sims 4\Game\Bin\TS4CAS.exe
ExeExists (demo) : False

DocumentsFolder  : C:\Users\elfli\OneDrive\Home\Documents
DocsFolderExists : True
UserData         : C:\Users\elfli\OneDrive\Home\Documents\Electronic Arts\The Sims 4
UserDataExists   : True

Checking Tray folder...
TrayDir          : C:\Users\elfli\OneDrive\Home\Documents\Electronic Arts\The Sims 4\Tray
TrayDirExists    : True
TrayItemCount    : 39

Checking Mods folder...
ModsDir          : C:\Users\elfli\OneDrive\Home\Documents\Electronic Arts\The Sims 4\Mods
ModsDirExists    : True
ResCfgExists     : True
PackageFileCount : 6302
ScriptFileCount  : 41
ZipFileCount     : 0

Available Localizations...
ENG_US

Checking Alternative Save Locations...

Checking Game files...
'Client*Build?.package' present?      - Yes (18/18)

Custom Folders...
Enabled:  False
Folders[]:  

Done!
 

 

[deevo]

Hello @elfling, I think the problem is OneDrive.
Make sure 'Documents\Electronic Arts\The Sims 4' is configured to also have a local copy of each files.

 

Selecting File>Reload or Restarting S4TI should both update the listed contents.

You can also try to disable Auto Detect in Settings and restore the original Documents folder (the one not on OneDrive).