CC appears in red and does not show name or location

[panda]

I have just downloaded the tray importer but all of my CC is showing up in red and I cannot see the location or name of the CC files assigned to each of my sims. I believe this is occurring because my sims folder is not assigned to the usual, default location and it is installed on my E drive, but I am not sure how to redirect my install folder in this program. Any help is greatly appreciated. 

 

 

 

Here is the game debug log:

Begin Reading

App infos...
------------------------------

Version  : 1.4.6

OS infos...
------------------------------

OSName   : Windows 10
OSVersion: 10.0.14393.0
OSType   : 64-bit
Process  : 32-bit

Opening Registry...
------------------------------

Reading .NET Framework version...
.NET Framework Version: 4

Opening Registry...
------------------------------

Listing keys for HKLM\SOFTWARE\Maxis:
// note: 32-bit node
[\The Sims 4]
 GDFBinary    = E:\ABBY\Sims 4\The Sims 4\__Installer\GDFBinary_en_US.dll
 GameExplorer = {D95A7924-BB58-4AEB-86A6-337BA9AB9AE9}
 GDFBinary64  = E:\ABBY\Sims 4\The Sims 4\__Installer\GDFBinary_en_US_64.dll
 DisplayName  = The Sims™ 4
 Locale       = en_US
 Product GUID = {48EBEBBF-B9F8-4520-A3CF-89A730721917}
 Install Dir  = E:\ABBY\Sims 4\The Sims 4\
>>>> [Warning] Directory not found! 'E:\ABBY\Sims 4\The Sims 4\'
 UninstallKey = HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{48EBEBBF-B9F8-4520-A3CF-89A730721917}
// note: 64-bit node
[\The Sims 4]
 GDFBinary    = E:\ABBY\Sims 4\The Sims 4\__Installer\GDFBinary_en_US_64.dll
 DisplayName  = The Sims™ 4
 Locale       = en_US
 Product GUID = {48EBEBBF-B9F8-4520-A3CF-89A730721917}
 Install Dir  = E:\ABBY\Sims 4\The Sims 4\
>>>> [Warning] Directory not found! 'E:\ABBY\Sims 4\The Sims 4\'
>>>> [Warning] Can't find uninstall key !

Reading Game infos...
------------------------------

[The Sims 4 Installation]
Name          : The Sims 4
Version       : 1.13.104.1010
DisplayName   : The Sims™ 4
Locale        : en_US
InstallDir    : E:\ABBY\Sims 4\The Sims 4\
IsInstalled   : True

ExePath       : E:\ABBY\Sims 4\The Sims 4\Game\Bin\TS4.exe
ExeExists     : False

MyDocuments   : C:\Users\*****\OneDrive\Documents
MyDocsExists  : True
UserData      : C:\Users\*****\OneDrive\Documents\Electronic Arts\The Sims 4
UserDataExists: True

Checking Tray folder...
TrayDir       : C:\Users\*****\OneDrive\Documents\Electronic Arts\The Sims 4\Tray
TrayDirExists : True

Done!
 

[deevo]

There is something wrong with the 'Install Dir', the folder doesn't exists.

 

If you have moved the game, try a repair from Origin.

If that don't fix the problem, open Regedit and go to 'HKLM\SOFTWARE\Maxis\The Sims 4\' then change the value of 'Install Dir' to the current path of the game. 

[panda]

Thank you for the response. I switched the 'Install Dir' value to my current path of the game, but this did not work and my CC is still showing up red with no names. I also switched the GDF Binary because I noticed the pathway for that was also incorrect. This is what I typed in for the Install Di: (not sure if the formatting is incorrect) 

E:\Program Files (x86)\Sims 4\The Sims 4

 

Also, I am not sure if it matters, but I couldn't find  HKLM\SOFTWARE\Maxis\The Sims 4\  in the Regedit program, I could only find HKEY_LOCAL_MACHINE\SOFTWARE\Maxis\The Sims 4\

 

 

Here is my new debug log:

 

Begin Reading

App infos...
------------------------------

Version  : 1.4.6

OS infos...
------------------------------

OSName   : Windows 10
OSVersion: 10.0.14393.0
OSType   : 64-bit
Process  : 32-bit

Opening Registry...
------------------------------

Reading .NET Framework version...
.NET Framework Version: 4

Opening Registry...
------------------------------

Listing keys for HKLM\SOFTWARE\Maxis:
// note: 32-bit node
[\The Sims 4]
 GDFBinary    = E:\ABBY\Sims 4\The Sims 4\__Installer\GDFBinary_en_US.dll
 GameExplorer = {D95A7924-BB58-4AEB-86A6-337BA9AB9AE9}
 GDFBinary64  = E:\ABBY\Sims 4\The Sims 4\__Installer\GDFBinary_en_US_64.dll
 DisplayName  = The Sims™ 4
 Locale       = en_US
 Product GUID = {48EBEBBF-B9F8-4520-A3CF-89A730721917}
 Install Dir  = E:\ABBY\Sims 4\The Sims 4\
>>>> [Warning] Directory not found! 'E:\ABBY\Sims 4\The Sims 4\'
 UninstallKey = HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{48EBEBBF-B9F8-4520-A3CF-89A730721917}
// note: 64-bit node
[\The Sims 4]
 GDFBinary    = E:\ABBY\Program Files (x86)\Sims 4\The Sims 4\__Installer\GDFBinary_en_US_64.dll
 DisplayName  = The Sims™ 4
 Locale       = en_US
 Product GUID = {48EBEBBF-B9F8-4520-A3CF-89A730721917}
 Install Dir  = E:\Program Files (x86)\Sims 4\The Sims 4
>>>> [Warning] Can't find uninstall key !

Reading Game infos...
------------------------------

[The Sims 4 Installation]
Name          : The Sims 4
Version       : 1.13.104.1010
DisplayName   : The Sims™ 4
Locale        : en_US
InstallDir    : E:\ABBY\Sims 4\The Sims 4\
IsInstalled   : True

ExePath       : E:\ABBY\Sims 4\The Sims 4\Game\Bin\TS4.exe
ExeExists     : False

MyDocuments   : C:\Users\*****\OneDrive\Documents
MyDocsExists  : True
UserData      : C:\Users\*****\OneDrive\Documents\Electronic Arts\The Sims 4
UserDataExists: True

Checking Tray folder...
TrayDir       : C:\Users\*****\OneDrive\Documents\Electronic Arts\The Sims 4\Tray
TrayDirExists : True

Done!
 

Modifié le 5 novembre 2016 par panda

[deevo]

HKLM is the shortname for HKEY_LOCAL_MACHINE.

 

Since you have a 64bit OS, do the same for the key 'HKLM\SOFTWARE\WOW6432Node\Maxis\The Sims 4'.

If it still fails, check that the file TS4.exe exists in the game folder. (eg: [GamePath]\Game\Bin\TS4.exe)

[panda]

It worked! Thank you so much for your help  Really excited to use this program now.

[Liliana Fernandes]

Thank you soooooo much! i was having troubleshoots with this. Finally, worked out! You're the best! Thank you! Thank you! I couldn't share my creations because of this issue. I'm totally thankful to you! Now I will finally share my Andy Biersack Sim  

[bvsedgoddesssims]

im having the same problem as well but it still isnt working :[

 

 

 

Begin Reading

App infos...
------------------------------

Version  : 1.4.6

OS infos...
------------------------------

OSName   : Windows 10
OSVersion: 10.0.14393.0
OSType   : 64-bit
Process  : 32-bit

Opening Registry...
------------------------------

Reading .NET Framework version...
.NET Framework Version: 4

Opening Registry...
------------------------------

Listing keys for HKLM\SOFTWARE\Maxis:
// note: 32-bit node
[\The Sims 4]
 DisplayName  = The Sims™ 4
 GDFBinary    = C:\Program Files (x86)\The Sims 4\__Installer\GDFBinary_en_US.dll
 GameExplorer = {CD9DF827-53C4-4F70-902D-982C1BF79FB9}
 Install Dir  = C:\Program Files (x68)\Electronic Arts\The Sims 4\
 Product GUID = {48EBEBBF-B9F8-4520-A3CF-89A730721917}
 Locale       = en_US
>>>> [Warning] Directory not found! 'C:\Program Files (x68)\Electronic Arts\The Sims 4\'
 UninstallKey = HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{48EBEBBF-B9F8-4520-A3CF-89A730721917}
// note: 64-bit node
[\The Sims 4]
 Locale       = en_US
>>>> [Warning] 'Install Dir' not found !
>>>> [Warning] 'Product GUID' not found !

[deevo]

Hi,

 

The Install Dir value points to 'C:\Program Files (x68)\Electronic Arts\The Sims 4\' which doesn't exists.

Change it to 'C:\Program Files (x86)\Electronic Arts\The Sims 4\'.

[Kitty]

Hey, this is a really late reply and no one might see this but I have a similar problem where all my CC comes up in red circles and says that searching for CC is currently not available and to open preferences to set up the game, I have no idea what to do about this and i can't find any information on this problem. Any help would be greatly appreciated. 

 

 

[deevo]

Hello @Kitty,

Most mac applications have a Preferences (Cmd+,) menu, look on the taskbar next to the Apple icon, click on the application name then it should be there.

[Kitty]

Thanks for such a quick reply! Yeah I've went into that and messed around a bit but nothing changes. It just brings up this menu: 

 

[deevo]

@Kitty try this version and see if it works better.

[Kitty]

I've downloaded both versions, the Mac Beta and the 20181224.zip file version again but same thing happens. I don't see any difference between the two versions.

[deevo]

What is the location of the game?

[Kitty]