CC not showing up in Sims 4 Tray Importer

[_angie_]

Hi, i have the same problem with mac and i dont know what to do, you could help me?

[deevo]

Hello @_angie_, open the Preferences panel and change the game path.

 

Check that the proper game language is selected else nothing will be shown in the list.

If you have the Legacy Edition make sure to check that option.

 

And make sure your creations are saved in the Library, S4TI doesn't work with the Gallery.

 

If you're still having problems, run the App Reports.

[Kpoptrash21]

Révélation

 

App info...
------------------------------

Version  : 1.10.8.2

OS infos...
------------------------------

OSName   : Windows 10
OSVersion: 10.0.18363.0
OSType   : 64-bit
Process  : 32-bit

Framework Info...
------------------------------

Reading .NET Framework version...
.NET Framework Version: 4.7.2 or later

Opening Registry...
------------------------------

Listing keys for 'HKLM\SOFTWARE\Maxis':
// note: 32-bit node
>>>> [Error] key not found !
// note: 64-bit node
>>>> [Error] key not found !

Reading 'Settings'...
------------------------------

AutoDetect    = True
GameLocale    = 
GamePath      = 
GameDataPath  = 
DocumentsPath = 
GameSavePath  = 

Reading Game info...
------------------------------

[The Sims 4 Installation]
Name             : The Sims 4
Version          : 1.0
DisplayName      : The Sims™ 4
Locale           : en_US
InstallDir       : C:\Program Files (x86)\Origin Games\The Sims 4
IsInstalled      : False

ExePath (x64)    : C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4_x64.exe
ExeExists (x64)  : False
ExePath (LE)     : C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin_LE\TS4.exe
ExeExists (LE)   : False
ExePath (x86)    : C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4.exe
ExeExists (x86)  : False
ExePath (demo)   : C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4CAS.exe
ExeExists (demo) : False

DocumentsFolder  : C:\Users\*******\Documents
DocsFolderExists : True
UserData         : C:\Users\*******\Documents\Electronic Arts\The Sims 4
UserDataExists   : True

Checking Tray folder...
TrayDir          : C:\Users\*******\Documents\Electronic Arts\The Sims 4\Tray
TrayDirExists    : True
TrayItemCount    : 14

Checking Mods folder...
ModsDir          : C:\Users\*******\Documents\Electronic Arts\The Sims 4\Mods
ModsDirExists    : True
ResCfgExists     : True
ModsFileCount    : 15

Available Localizations...

Checking Game files...

Done!

 

 

[deevo]

Hello @Kpoptrash21,

Open File>Settings then uncheck Auto Detect.

You'll need to change Game Folder to wherever the game is installed or click on Find and let S4TI find it for you.

[sarhabi]

Hi! I'm also having the issue of CC not showing up. I've checked the paths and it looks right to me, but I could have it wrong. I keep all my CC on an external drive. Would that matter? Thank you!

 

Here's my log:

 

Spoiler

App info...

------------------------------

 

Version  : 1.10.8.2

 

 

OS infos...

------------------------------

 

OSName   : Windows 10

OSVersion: 10.0.18362.0

OSType   : 64-bit

Process  : 32-bit

 

 

Framework Info...

------------------------------

 

Reading .NET Framework version...

.NET Framework Version: 4.7.2 or later

 

 

Opening Registry...

------------------------------

 

Listing keys for 'HKLM\SOFTWARE\Maxis':

// note: 32-bit node

[\The Sims 4]

 GDFBinary    = C:\Program Files (x86)\Origin Games\The Sims 4\__Installer\GDFBinary_en_US.dll

 GDFBinary64  = C:\Program Files (x86)\Origin Games\The Sims 4\__Installer\GDFBinary_en_US_64.dll

 DisplayName  = The Sims™ 4

 Locale       = en_US

 Product GUID = {48EBEBBF-B9F8-4520-A3CF-89A730721917}

 Install Dir  = C:\Program Files (x86)\Origin Games\The Sims 4\

 UninstallKey = HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{48EBEBBF-B9F8-4520-A3CF-89A730721917}

// note: 64-bit node

[\The Sims 4]

 GDFBinary    = C:\Program Files (x86)\Origin Games\The Sims 4\__Installer\GDFBinary_en_US_64.dll

 DisplayName  = The Sims™ 4

 Locale       = en_US

 Product GUID = {48EBEBBF-B9F8-4520-A3CF-89A730721917}

 Install Dir  = C:\Program Files (x86)\Origin Games\The Sims 4\

 UninstallKey = HKLM\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{48EBEBBF-B9F8-4520-A3CF-89A730721917}

 

 

Reading 'Settings'...

------------------------------

 

AutoDetect    = True

GameLocale    = 

GamePath      = 

GameDataPath  = 

DocumentsPath = 

GameSavePath  = 

 

 

Reading Game info...

------------------------------

 

[The Sims 4 Installation]

Name             : The Sims 4

Version          : 1.0

DisplayName      : The Sims™ 4

Locale           : en_US

InstallDir       : C:\Program Files (x86)\Origin Games\The Sims 4\

IsInstalled      : True

 

ExePath (x64)    : C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4_x64.exe

ExeExists (x64)  : True

ExePath (LE)     : C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin_LE\TS4.exe

ExeExists (LE)   : True

ExePath (x86)    : C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4.exe

ExeExists (x86)  : False

ExePath (demo)   : C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4CAS.exe

ExeExists (demo) : False

 

DocumentsFolder  : C:\Users\*****\Documents

DocsFolderExists : True

UserData         : C:\Users\*****\Documents\Electronic Arts\The Sims 4

UserDataExists   : True

 

Checking Tray folder...

TrayDir          : C:\Users\*****\Documents\Electronic Arts\The Sims 4\Tray

TrayDirExists    : True

TrayItemCount    : 40

 

Checking Mods folder...

ModsDir          : C:\Users\*****\Documents\Electronic Arts\The Sims 4\Mods

ModsDirExists    : True

ResCfgExists     : True

ModsFileCount    : 34109

 

Available Localizations...

ENG_US

 

Checking Game files...

Ok!

 

 

Done!

 

 

[deevo]

Hello @sarhabi,

Everything looks good

 

Do you have the same issue with all items in the library or just some of them?

There is an unofficial update here S4TI - 1.10.8.2 - Mise à jour (5 août) - Win - Annonces - LuniverSims

[sarhabi]

On 10/3/2020 at 3:54 PM, deevo said:

Hello @sarhabi,

Everything looks good

 

Do you have the same issue with all items in the library or just some of them?

There is an unofficial update here S4TI - 1.10.8.2 - Mise à jour (5 août) - Win - Annonces - LuniverSims

Yeah, it's the same for everything. I tried it with the unofficial update and I'm still having the same issue. It searches for a long time, but then it doesn't list anything. It just seems to be the CC list. Other functions seem normal. My lots and sims show up fine, and I can see tray files. Is there something else on my end I could try? My mods folder is pretty huge. Would that matter at all? Thanks!

[deevo]

il y a une heure, sarhabi a dit :

Is there something else on my end I could try? My mods folder is pretty huge. Would that matter at all?

Try to export with CC, this one don't use a timer, so you should be able to see them. 

[sarhabi]

3 hours ago, deevo said:

Try to export with CC, this one don't use a timer, so you should be able to see them. 

Oh! I don't know why I didn't think of that. Thanks!

[deevo]

Il y a 21 heures, sarhabi a dit :

Oh! I don't know why I didn't think of that. Thanks!

Hello, there's a new release with a new fix, let me know if this one works better than the unofficial fix.
You can download it here: Sims 4 Tray Importer

[SlowWhineSimmer]

Please help, I've been having this same issue for months. Im not good with technology so I don't understand a lot of the above instructions (I do not see a 'File' option when I open the app). Lots and some households will show but none with my current changes or CC. When I tried to download the updated Tray Importer above, my computer cannot open it. Here is my App Report: 

Révélation

 

----------------------

App info...

----------------------

Version   :  1.0.9.39718

Release   :  11/20/2019

 

----------------------

OS

----------------------

OSName    :  macOS Catalina

OSVersion :  10.15

OSType    :  64bit

Process   :  64bit

 

----------------------

Framework info...

----------------------

Version :  4.2.1 (explicit/6dd2d0d)

 

----------------------

Game

----------------------

Product          :  The Sims 4

Locale           :  en_US

IsGameInstalled  :  True

App (InstallDir) :  /Applications/The Sims 4.app

InstallDirExists :  True

App (DataPath)   :  /Applications/The Sims 4.app/Contents

DataPathExists   :  True

Launcher         :  The Sims 4

SaveDir          :  /Users/**/Documents/Electronic Arts/The Sims 4

SaveDirExists    :  True

FileCount        :  1003

 

 

Please help!

[deevo]

Hello @SlowWhineSimmer,

Sorry, the update above is for Windows only. The Mac version is here but has not been updated in a while.

 

Menu is on task on Mac, that's where you found the App Reports.

 

Everything seems fine in the log.

How much CC do you have?

 

Make sure you save them in your library, S4TI doesn't work with the gallery.

 

Just as in my previous post above, try the Export option then open the CC Files tab.

If your CCs show up but still fail on the main screen, that means the same bug apply to the Mac version.

 

Additionally, you can observe the time it takes before the spinning wheel cursor stops.

If it's ~5min this is definitely the same bug as above.

[Sirine152]

Le 07/07/2016 à 19:15, deevo a dit :

Hi,

 

You are one of those rare cases where S4TI fails to find the game.

Please check the 'HELP>Game Info Debugging' to find out where S4TI fails and send me the result.

 

You may also try this solution :

• Edit the settings file:
  • Go to the folder where S4TI was installed. (right-click on the app shortcut and select Open file location)
  • Find the file Sims4.GameInfos.Settings.xml and open it.
      Révéler le contenu masqué

    If the file does not exist, create a file with the name Sims4.GameInfos.Settings.xml and paste the following content :

    
    
    <?xml version="1.0" encoding="utf-8" ?>
    <Sims4.GameInfos.Settings>
      <GameInstallation>
        <Name>The Sims 4</Name>
        <Locale>[Auto]</Locale>
        <DisplayName>The Sims™ 4</DisplayName>
        <InstallDir>%ProgramFiles%\Origin Games\The Sims 4\</InstallDir>
        <Version>1.0.0.0</Version>
        <ExePath>[InstallDir]Game\Bin\TS4.exe</ExePath>
      </GameInstallation>
    </Sims4.GameInfos.Settings>

  • Edit the value of InstallDir to the current path where the game is installed.
  • Edit the value of Locale to the language used in game or leave it to [Auto] to let S4TI detect the language based on your system settings and the available resources.
  • Save the changes.
• Allow S4TI to use the XML:
  • Right-click on the S4TI shortcut and select Properties.
  • Select the Shortcut tab if not selected (usually the 2nd tab from the left).
  • Edit the value of Target field (usually the 1st editable one) and append ' -userPath -noGameCheck' without the quotes.
    eg: "C:\Program Files (x86)\Sims 4 Tray Importer\Sims4TrayImporter.exe" -userPath -noGameCheck
    -noGameCheck is optional, but may help if the app fails to find the game by using the custom path. This will also display a message at each launch.
  • Click Apply or OK to save the change.

 

Please I've tried everything and still doesn't work 

[deevo]

Hello @Sirine152,

Are you on Windows or Mac?

 

The settings file is deprecated, you can change the settings from the app.
On Windows:
File>Settings
On Mac:
Sims4TrayImporter>Preferences (⌘+,)

[Sirine152]

windows but sorry  I didn't understand exactly what do I'm supposed to do