CC not showing up in Sims 4 Tray Importer

[bella_dmrino]

hi! im running into a problem as well. Im on macOS sierra 10.12 and I have downloaded tray importer onto my mac. I can open it, but nothing shows up. I go into set game path and click the dots and set my game path. there comes up with an error. "setting not saved. Error occurred whilst saving." so i tried to manually set it by editing the Sims4.GameInfos.Settings.xml file and changing the language, install directory, AND the executable path. i would save it, then open the tray importer again it it would still not work. Nothing is there and the import/export buttons are greyed out.

[deevo]

Hi @bella_dmrino,

 

Unfortunately the settings are saved in the wrong location, since I don't have a Mac I can't fix it for now.

 

Running the Debug from File menu should show if your changes has been loaded.

[Moonlight]

Révélation

 

Begin Reading

App infos...
------------------------------

Version  : 1.6.5

OS infos...
------------------------------

OSName   : Windows 10
OSVersion: 10.0.16299.0
OSType   : 64-bit
Process  : 32-bit

Opening Registry...
------------------------------

Reading .NET Framework version...
.NET Framework Version: 4.7 or later

Opening Registry...
------------------------------

Listing keys for 'HKLM\SOFTWARE\Maxis':
// note: 32-bit node
[\The Sims 4]
 Install Dir  = C:\Program Files (x86)\The Sims 4\
 Locale       = en_US
 GDFBinary    = C:\Program Files (x86)\The Sims 4\__Installer\GDFBinary_en_US.dll
 GameExplorer = {3E654149-AE32-4225-9236-504728124420}
 DisplayName  = The Sims™ 4
 Product GUID = {48EBEBBF-B9F8-4520-A3CF-89A730721917}
 UninstallKey = HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{48EBEBBF-B9F8-4520-A3CF-89A730721917}
// note: 64-bit node
>>>> [Error] key not found !

Reading 'Sims4.GameInfos.Settings.xml'...
------------------------------

Source: C:\ProgramData\TeameeVo\Sims 4 Tray Importer\Sims4.GameInfos.Settings.xml
[The Sims 4]
 DisplayName = The Sims™ 4
 InstallDir  = C:\Program Files (x86)\The Sims 4
 Locale      = en_US

 

 

[deevo]

Hi @Moonlight,

Sorry the log is incomplete.

[Kaiirin]

Révélation

Begin Reading

App infos...
------------------------------
Version  : 1.6.5

OS infos...
------------------------------
OSName   : Windows 7
OSVersion: 6.1.7601.65536
OSType   : 64-bit
Process  : 32-bit

Opening Registry...
------------------------------
Reading .NET Framework version...
.NET Framework Version: 4.7 or later

Opening Registry...
------------------------------
Listing keys for 'HKLM\SOFTWARE\Maxis':
// note: 32-bit node
>>>> [Error] key not found !
// note: 64-bit node
[\The Sims 4]
 Locale       = en_US
>>>> [Warning] 'Install Dir' not found !
>>>> [Warning] 'Product GUID' not found !

Reading 'Sims4.GameInfos.Settings.xml'...
------------------------------
Source: C:\ProgramData\TeameeVo\Sims 4 Tray Importer\Sims4.GameInfos.Settings.xml
[The Sims 4]
 Locale      = en_US
 DisplayName = The Sims™ 4
 InstallDir  = D:\GAMES\The Sims 4 Deluxe

Reading Game infos...
------------------------------
[The Sims 4 Installation]
Name            : The Sims 4
Version         : 1.0.0.0
DisplayName     : The Sims™ 4
Locale          : en_US
InstallDir      : D:\GAMES\The Sims 4 Deluxe
IsInstalled     : True
IsLoadedFromXml : True
ExePath         : D:\GAMES\The Sims 4 Deluxe\Game\Bin\TS4.exe
ExeExists       : True
ExePath (x64)   : D:\GAMES\The Sims 4 Deluxe\Game\Bin\TS4_x64.exe
ExeExists (x64) : True
MyDocuments     : C:\Users\*******\Documents
MyDocsExists    : True
UserData        : C:\Users\*******\Documents\Electronic Arts\The Sims 4\Mods\Electronic Arts\The Sims 4
UserDataExists  : False
Checking Tray folder...
TrayDir         : C:\Users\*******\Documents\Electronic Arts\The Sims 4\Mods\Electronic Arts\The Sims 4\Tray
TrayDirExists   : False
Checking Mods folder...
ModsDir         : C:\Users\*******\Documents\Electronic Arts\The Sims 4\Mods\Electronic Arts\The Sims 4\Mods
ModsDirExists   : False
ResCfgExists    : False
Checking Game files...
Ok!

Done!

 

#Pls help me T__T

[deevo]

Hi @Kaiirin,

Did you change the paths using the Config Paths box? 

 

Look like a bug, could you upload or paste the content of the Sims4.GameInfos.Settings.xml file located here C:\ProgramData\TeameeVo\Sims 4 Tray Importer\.

 

Try this:

• Open File>Config Paths then click Auto ou check Auto Detect to see if it fix the problem.

 

Else here's a temp fix:

• Download: s4_regfix.zip
  This will stop to use the broken Sims4.GameInfos.Settings.xml file.
  Note: If the game is running in 32-bit mode and Windows isn't 64-bit this may not work.
  - Download the file above
  - Extract s4_regfix.reg from the zip archive
  - Then double-click on s4_regfix.reg to append the content to the registry.
  - Restart S4TI to see if it works

 

[Kaiirin]

AAHHHHHHHHHHH  ありがとう  >__<
Thanks so much... love you..

[Abigail Jose]

Can someone help me?

 

Révélation

 

Begin Reading

App info...
------------------------------

Version  : 1.6.7.9

OS infos...
------------------------------

OSName   : Windows 10
OSVersion: 10.0.17134.0
OSType   : 64-bit
Process  : 32-bit

Opening Registry...
------------------------------

Reading .NET Framework version...
.NET Framework Version: 4.7 or later

Opening Registry...
------------------------------

Listing keys for 'HKLM\SOFTWARE\Maxis':
// note: 32-bit node
[\The Sims 4]
 DisplayName  = The Sims™ 4
 GDFBinary    = C:\Program Files (x86)\The Sims 4\__Installer\GDFBinary_en_US.dll
 GameExplorer = {CD9DF827-53C4-4F70-902D-982C1BF79FB9}
 Install Dir  = C:\Program Files (x68)\Electronic Arts\The Sims 4\
 Product GUID = {48EBEBBF-B9F8-4520-A3CF-89A730721917}
 Locale       = en_US
>>>> [Warning] Directory not found! 'C:\Program Files (x68)\Electronic Arts\The Sims 4\'
 UninstallKey = HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{48EBEBBF-B9F8-4520-A3CF-89A730721917}
// note: 64-bit node
[\The Sims 4]
 Locale       = en_US
>>>> [Warning] 'Install Dir' not found !
>>>> [Warning] 'Product GUID' not found !

Reading 'Sims4.GameInfos.Settings.xml'...
------------------------------

Source: C:\ProgramData\TeameeVo\Sims 4 Tray Importer\Sims4.GameInfos.Settings.xml
[The Sims 4]
 Locale      = en_US
 DisplayName = The Sims™ 4
 InstallDir  = C:\Program Files (x86)\The Sims 4

Reading Game infos...
------------------------------

[The Sims 4 Installation]
>>>> [Error] Something goes wrong while detecting your game installation

Done!

 

 

[deevo]

Hello @Abigail Jose,

Open File>Config Paths then fix the game location. 

[Ana Franklin]

Can you help me here ??

 

Révélation

 

Begin Reading

App info...
------------------------------

Version  : 1.6.7.9

OS infos...
------------------------------

OSName   : Windows 8.1
OSVersion: 6.3.9600.0
OSType   : 64-bit
Process  : 32-bit

Opening Registry...
------------------------------

Reading .NET Framework version...
.NET Framework Version: 4.7 or later

Opening Registry...
------------------------------

Listing keys for 'HKLM\SOFTWARE\Maxis':
// note: 32-bit node
>>>> [Warning] No key found!
// note: 64-bit node
>>>> [Error] key not found !

Reading 'Sims4.GameInfos.Settings.xml'...
------------------------------

Source: C:\ProgramData\TeameeVo\Sims 4 Tray Importer\Sims4.GameInfos.Settings.xml
[The Sims 4]
 Locale      = pt_BR
 DisplayName = The Sims™ 4
 InstallDir  = C:\Games\The Sims 4 Seasons

Reading Game infos...
------------------------------

[The Sims 4 Installation]
>>>> [Error] Something goes wrong while detecting your game installation

Done!

 

 

[deevo]

Hello @Ana Franklin,

There is bug that causes the Diagnostic to fail. 

Restart S4TI and when prompted dismiss the Config box by clicking Cancel or by closing the box, clicking Ok will generate an internal error and the Diagnostic will fail to complete.

Now try to run the Diagnostic again.

[Ana Franklin]

Mas onde eu tento executar o diagnóstico? Está em "Diagnóstico do Sistema"? Porque existem apenas as opções de "copiar" "salvar" e "ok", então estou meio perdido 

 

[deevo]

Hello @Ana Franklin

HELP>System Diagnostic is the right one.

What I was trying to say is that there is a bug in the current version that causes an incomplete report when closing the Config Paths by clicking on Ok just before launching the System Diagnostic.

So when the Config Paths box open, just click Cancel then launch the System Diagnostic and you should get the full report. 

This bug will be fixed for the next release. 

 

If you still have problem, take a screenshot of the Config Paths box.

Make sure the Documents path points to your default Documents folder and that it doesn't contain 'Electronic Arts'.

ex: C:\Users\<username>\Documents

[Ana Franklin]

it worked!! thank you so much  

[Samantha Pretty]

mine is not working either... it shows 14 public cc but none of my own. how do i fix this?