CC not showing up in Sims 4 Tray Importer

[Mely Aguilera]

I downloaded the Tray Importer in order to get rid of CC that I don't want, but it's telling I have no game installed!! None of my CC or lots will show up! Please help

[deevo]

Hi,

 

You are one of those rare cases where S4TI fails to find the game.

Please check the 'HELP>Game Info Debugging' to find out where S4TI fails and send me the result.

 

You may also try this solution :

• Edit the settings file:
  • Go to the folder where S4TI was installed. (right-click on the app shortcut and select Open file location)
  • Find the file Sims4.GameInfos.Settings.xml and open it.
    Révélation

    If the file does not exist, create a file with the name Sims4.GameInfos.Settings.xml and paste the following content :

    
    <?xml version="1.0" encoding="utf-8" ?>
    <Sims4.GameInfos.Settings>
      <GameInstallation>
        <Name>The Sims 4</Name>
        <Locale>[Auto]</Locale>
        <DisplayName>The Sims™ 4</DisplayName>
        <InstallDir>%ProgramFiles%\Origin Games\The Sims 4\</InstallDir>
        <Version>1.0.0.0</Version>
        <ExePath>[InstallDir]Game\Bin\TS4.exe</ExePath>
      </GameInstallation>
    </Sims4.GameInfos.Settings>

  • Edit the value of InstallDir to the current path where the game is installed.
  • Edit the value of Locale to the language used in game or leave it to [Auto] to let S4TI detect the language based on your system settings and the available resources.
  • Save the changes.
• Allow S4TI to use the XML:
  • Right-click on the S4TI shortcut and select Properties.
  • Select the Shortcut tab if not selected (usually the 2nd tab from the left).
  • Edit the value of Target field (usually the 1st editable one) and append ' -userPath -noGameCheck' without the quotes.
    eg: "C:\Program Files (x86)\Sims 4 Tray Importer\Sims4TrayImporter.exe" -userPath -noGameCheck
    -noGameCheck is optional, but may help if the app fails to find the game by using the custom path. This will also display a message at each launch.
  • Click Apply or OK to save the change.

 

[Phuong Databass]

Hi, I have the same problem, this is  my error log, please help

 

Révélation

 

Begin Reading

OS infos...
------------------------------

OSName   : Windows 10
OSVersion: 10.0.10586.0
OSType   : 64-bit
Process  : 32-bit

Opening Registry...
------------------------------

Reading .NET Framework version...
.NET Framework Version: 4

Opening Registry...
------------------------------

Listing keys for HKLM\SOFTWARE\Maxis:
// note: 32-bit node
[\The Sims 4]
 Locale       = en_US
>>>> [Warning] ProductGuid not found !
// note: 64-bit node
>>>> [Error] key not found !

Reading Game infos...
------------------------------

[The Sims 4 Installation]
Name          : The Sims 4
Version       : 1.0.0.0
DisplayName   : The Sims™ 4
Locale        : en_US
InstallDir    : 
IsInstalled   : False

>>>> [Error] Something goes wrong while detecting your game installation

Done!

 

 

 

Thank you

[deevo]

Hi,

thanks for the log !

 

I have fixed the broken link to the solution. See my previous post!

[HeyIt'sLexi]

I am having the same problem, however, I use a mac and while i manage to create the file just fine, I cannot, for the life of me, figure out how to allow S4TI to use the file. Anyone happen to know?

[deevo]

On mac you must use the Import button since the drag feature is not available.

 

If contents don't show up, try changing the game folder by using File > Select Game Folder.

[HeyIt'sLexi]

Thanks so much for responding! The Import button is greyed out, and changing the game folder didn't help.

[deevo]

Make sure the field ExecutablePath points to an existing "Content/MacOS/The Sims 4" or "MacOS/The Sims 4" executable in the InstallDir folder.

[HeyIt'sLexi]

I just doubled checked, and as far as i can tell, it does.

 

 

InstallDir: /Applications/The Sims 4.app/

ExecutablePath: [InstallDir]Contents/MacOS/The Sims 4

[deevo]

Make sure the proper language is set, if not set properly it won't find the Save folder.

(en_US = 'Documents\Electronic Arts\The Sims 4' while fr_FR = 'Documents\Electronic Arts\Les Sims 4')

 

You may also try without the part 'Contents/' or with the full path '/Applications/The Sims 4.app/Contents/MacOS/The Sims 4'. Or manually select each path by clicking on the '...' button.

[HeyIt'sLexi]

Thanks again for responding to me ^.^ It's set to english, and tried both of the paths. Every time i set a new path, both from typing and from manually selecting it, the game folder settings always seem to revert back to [InstallDir]Contents/MacOS/The Sims 4.

[deevo]

Just change the value of ExecutablePath and leave InstallDir unchanged.

By changing the value of InstallDir, the value of ExecutablePath is also updated.

 

There is a bug in this release, the 'Contents/' part will be added twice to the ExecutablePath.

Since InstallDir already contains 'Contents/', if ExecutablePath also include 'Contents/' it won't find the file until you remove it from the path.

 

 

For the values that seem to revert back to the default ones, I think it's because the values are not read.  Atleast they are saved, but not read !

You can open the file Sims4.GameInfos.Settings.xml to confirm that your changes has been saved.

 

So just make sure to edit ExecutablePath after editing InstallDir and not the reverse.

[untitled1]

Le 7/7/2016 à 15:15, deevo a dit :

Hi,

 

You are one of those rare cases where S4TI fails to find the game.

Please check the 'HELP>Game Info Debugging' to find out where S4TI fails and send me the result.

 

You may also try this solution :

• Edit the settings file:
  • Go to the folder where S4TI was installed. (right-click on the app shortcut and select Open file location)
  • Find the file Sims4.GameInfos.Settings.xml and open it.
      Révéler le contenu masqué

    If the file does not exist, create a file with the name Sims4.GameInfos.Settings.xml and paste the following content :

    
    
    <?xml version="1.0" encoding="utf-8" ?>
    <Sims4.GameInfos.Settings>
      <GameInstallation>
        <Name>The Sims 4</Name>
        <Locale>[Auto]</Locale>
        <DisplayName>The Sims™ 4</DisplayName>
        <InstallDir>%ProgramFiles%\Origin Games\The Sims 4\</InstallDir>
        <Version>1.0.0.0</Version>
        <ExePath>[InstallDir]Game\Bin\TS4.exe</ExePath>
      </GameInstallation>
    </Sims4.GameInfos.Settings>

  • Edit the value of InstallDir to the current path where the game is installed.
  • Edit the value of Locale to the language used in game or leave it to [Auto] to let S4TI detect the language based on your system settings and the available resources.
  • Save the changes.
• Allow S4TI to use the XML:
  • Right-click on the S4TI shortcut and select Properties.
  • Select the Shortcut tab if not selected (usually the 2nd tab from the left).
  • Edit the value of Target field (usually the 1st editable one) and append ' -userPath -noGameCheck' without the quotes.
    eg: "C:\Program Files (x86)\Sims 4 Tray Importer\Sims4TrayImporter.exe" -userPath -noGameCheck
    -noGameCheck is optional, but may help if the app fails to find the game by using the custom path. This will also display a message at each launch.
  • Click Apply or OK to save the change.

 

I had the same problem, but this fixed it. Thanks a lot!!

[Jaquie Meme]

Hello.  I am running into maybe the same problem. Mine is set to English, and it "sees" the installed content, but under CC, the custom content is in red and says missing, so it will not export anything.  

[deevo]

Hi,

 

It's saying Mods - Missing or Packs - Missing?

 

You may also try the registry fix: CC appears in red and does not show name or location

If it still fails, look at the 'HELP>Game Info Debugging' to see if it reports any errors.