whenever i use the tray importer and extract my sims with their cc and upload them for download they never look how they do in my game? ive had messages telling me they look different. What am i doing wrong?

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hi, so i create sims and post them onto tumblr for people to download but lately ive been getting messages from people telling me my sims are either missing their entire facial features (makeup, skin etc) or they look different which is odd because i try my best to include everything. I know that the tray importer is supposed to pick most of the cc up but it seems like it isnt doing that for me, i dont want to select them all as its mostly duplicates and mods. Do i have to select where it says "name"?  https://imgur.com/a/3TvJVFT im at a loss for what i can do. thanks